FAQs
SHIPPING POLICY, PRICES, TIMES & PICKUPS
We always quote shipping before any payment is taken so you can see total cost for your items including postage.
All you need to do is add everything to the cart and enter your shipping details on the checkout page and the website will automatically calculate the shipping options and prices
Orders placed on our USA site are shipped from our USA warehouse.
Our USA warehouse ships within the USA and to Canada Only.
Orders placed on our Australian website are shipped directly from our Australian warehouse.
Our Australian warehouse ships within Australia and internationally.
Orders placed on our Japanese site are shipped from our Japanese warehouse.
Our Japanese warehouse ships within Japan Only
Yes, our website automatically calculates the cost of postage based on the total weight and size of the order
If your order is placed before 2pm GMT-6 and the item shows in stock on the product page, then it will be sent the same day (Mon-Fri)
We offer a range of shipping options from USPS and UPS.
Please select your preferred method during checkout.
We are only able to send to P.O boxes using USPS. If you place an order via another carrier and then request us to update your delivery address, we will send the order via USPS unless the shipping value is greater in which instance we might ask you to replace the order.
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.
If you haven’t received your order within 10 days of receiving your shipping confirmation email, please contact us at [email protected] with your name and order number, and we will look into it for you.
We strive to have all orders processed within 1 business day (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
You can skip the shipping fees with free local pickup from our warehouse in Albuquerque, New Mexico. After placing your order and selecting local pickup at checkout, your order will be prepared and ready for pick up within 1 to 2 business days. We will send you an email when your order is ready along with instructions.
Our in-store pickup hours are 9am-4pm Mon-Friday. Please have your order confirmation email with you when you come along with I.D.
We offer international shipping only from our Australian warehouse, so please make your purchase through au.gktech.com
Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. Gktech is not responsible for these charges if they are applied and are your responsibility as the customer.
In simplest terms, shipping insurance is a protective measure for securing products during shipment. Shipping insurance can protect goods from a variety of unfortunate circumstances, typically including theft, damage, improper handling, etc. With shipping insurance Gktech assumes financial responsibility for these goods up until the point they arrive to the designated shipping address.
The situations that are covered by shipping insurance are incidents in which the seller has no control, such as damage to goods, or shipping malpractices that take place prior to the delivery resulting in items being damaged or completely lost. Shipping insurance does not cover delivery delays.
No, our Shipment/Postage insurance only covers loss or damage. It does not cover the late delivery of your shipment.
In the instance of a delayed parcel, insurance will not cover a delay unless the courier has deemed the parcel to be lost in transit.
STOCK LEVELS AND BACKORDERS
All stock levels on the website are in fact LIVE and are completely accurate as we try to be as transparent as possible, they can be seen on each product page, highlighted under each product.
If a product is not in stock then the product page will list the item as on backorder. Information about back ordering is below. If an item can't be back ordered and is listed as out of stock, we are likely not restocking this item.
When a product is on backorder, it means that we have sold out and we are opening a back order due to popular demand. This is essentially a queue, when new stock arrives from production, we’ll send your order.
If an item is on backorder, we generally do our best to update the listing as soon as possible with our most current ETA.
If the ETA has no date and just states ‘backorder’ you are more than welcome to get in touch for an update at that time, but more than likely we are working on getting that date and updating the website accordingly.
If you purchase an item when it is on backorder it will be sent as soon as it arrives in stock, you will be notified at the time of placing the order and when the order has been sent with a confirmation email that has the tracking information.
If you purchase multiple items and only one of them is on backorder, the whole order will be waiting on that one backordered item to arrive in stock, so we do suggest placing two separate orders, one for the backordered item and another for the other items you want sent sooner.
We do try to be as transparent as possible as we have mentioned and simply list the ETA given to us by production. Please be aware and factor for possible delays that are out of our hands such as transit/customs delays etc.
If you want to add something to an existing order, although we can try and add it to save you on freight, we cannot promise we will catch your existing order in time as we do aim to get all orders out as soon as possible. There is a high chance that the team have already picked and packed your order which would mean we can't add to it.
You're welcome to send an email to [email protected] as soon as possible and we will be able to check for you.
SPARE & REPLACEMENT PARTS
If you need any spare parts or have broken something, we do carry spares as we understand the nature of motorsport, they can be found under the spares menu on the website.
If what you need is not listed, please get in touch via email and provide clear photos of the part that is damaged along with your best shipping address and contact number so we can confirm/quote availability and freight. [email protected]
Alternatively, we can add the spare part to an order that you're planning on placing to save you on freight, but please let our team know before you place the order so we can organize to get that part ready before your order is picked/packed and sent as our process for normal orders is very streamlined and they get processed quickly.
GENERAL FAQS
Please refer to the specific product page. Down the bottom we have FAQ’s relating to each particular product. If you still don't have the answer, please do feel free to ask and we will help you out with your question.
Yes, most products have assembly guides and/or install videos. Please refer to the specific product page for either. If you still need assistance, do please feel free to ask.
If our website says that it will fit your car, then chances are it will. If for some reason you have ordered the incorrect part, providing that the item is in its original condition and you have not test fitted the item then you can return the item for an exchange.
You will be responsible for postage costs unless we are at fault.
The only time that we will offer a refund is in the event that we’ve sold you a faulty item and we can’t replace it with a substitute.
Unfortunately, we would typically not.
Reason being is that when we put an item on pre-buy or backorder and are taking special orders for them, we are making them based off those customers that were interested. If you then were to have a change of mind, your order would still be allocated, hence why we could not offer a refund.
In saying that, if there is an excessive wait due to unforeseen circumstances we may be inclined to offer a refund or credit voucher, however, this is also based on individual circumstances.
You are best off getting in contact with our team and explaining your situation and we can go from there!
All of the items that we sell have a minimum of a 12 month replacement warranty.
We will pay for freight to and from us. You send the item back to us and we will reimburse your postage costs.
REFUND, RETURNS AND EXCHANGES
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, not test-fitted, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds can only be paid in the same tender as the original purchase or refunded to the account used to pay for the item.
Where a credit card attached to an original purchase cannot be produced, the refund will be processed as store gift card.
Returns that are issued as a cash refund will incur a 15% restocking fee on the total value of the goods as purchased.
Returns that are issued as store gift cards will be refunded to the full value of the goods as purchased.
If your order fell under free shipping the initial cost of shipping will also be deducted from the refund.
To Submit a return request
Click the profile icon in the store's navigation, and then request a return.
1. Log in to your account:
1. In the Email field, enter your email address, and then click Continue.
2. In your email account, open the email sent from our store and copy the six-digit verification code included in the email.
3. Go back to the online store, and then enter a six-digit verification code.
2. Click the order that you want to submit the return for.
3. If your order has more than one item, then select the items that you want to return.
4. Select a return reason and add a note for the store.
5. Click Request return.
If your return request is approved, then you will receive an email with return instructions. After the product is returned, you receive a refund.
Alternatively, you can contact us at [email protected]. Please note that returns will need to be sent to the following address: 8524 Indian School Rd NE, Albuquerque, New Mexico, 87112
If you simply change your mind or you accidentally bought the wrong item. Then, we may accept a return within 14 days of purchase with a valid receipt if the following terms and conditions are met:
If your item was shipped to you free of charge, please note that we will need to recover the shipping costs that were incurred to deliver the item to you.
If open (not new, not sealed, or the seal has been broken), a 15% restocking fee is applied, but the item must be in perfect condition, uninstalled, with all packaging, manuals, and anything else that came with it when sold initially.
Payment expenses incurred by us will not be refunded (Credit Card, EFT, PayPal, etc.).
Shipping costs will not be refunded.
Return postage is at the customer's expense.
Where the original purchase was made via Affirm, you may return the purchase by lodging a request via our Returns application form.
Once your order has been returned and we have confirmed receipt by our warehouse, we will send notification to Affirm of your return.
Refunds will be processed to Affirm only and not to credit card, cash or gift card. The refund amount will show up in your loan timeline within 3–10 business days, and your balance will be updated
For more information, please contact Affirm https://helpcenter.affirm.com/s/contact-us
Affirm Refunds will incur a %5 reduction to cover fees.
Where the original purchase was made via PayPal, you may return the purchase by lodging a request via our Returns application form.
Once your order has been returned and we have confirmed receipt by our warehouse, we will send a notification to PayPal of your return.
Refunds will be processed to PayPal only and not to credit card, cash or gift card.
For more information, please contact PayPal on 1800 073 263 or visit the PayPal website https://www.paypal.com/au/home
Alternatively, you can exchange your item, in accordance with the terms below.
- You return the item within 30 days of purchase
- The item is in a re-saleable condition, including its original packaging (if any), is unused and as sold
PayPal refunds policy excludes transaction fees
PayPal does not return transactions fee's for refunds through the PayPal payment gateway. If a refund is deemed to be due to a change of mind by the customer and not at the fault/requirement of GKTECH, GKTECH reserves the right to refund your order excluding PayPal's transaction fee.
LOYALTY PROGRAM TERMS AND CONDITIONS
The Member Terms and Conditions document the operation of the GKTech Loyalty Program and loyalty transactions that arise as a consequence of the GKTech Loyalty Program.
Individuals who join the GKTech Loyalty Program agree to be bound by these Member Terms and Conditions.
The Member Terms and Conditions may be modified at any time without prior notification by GKTech in its absolute discretion. Any modification to the Member Terms and Conditions may be applied to a Member retrospectively.
GKTech will not accept any liability for any Member Email that is misdirected, lost or not received.
GKTech will not accept any liability for any Technical Issues that may cause damage to any computer related to or used in connection with the GKTech Loyalty Program.
GKTech may collect personal information from Members for the purpose of facilitating the GKTech Loyalty Program. Personal information will be handled in accordance with GKTech’s Privacy Policy.
GKTech reserves the right to cancel, terminate, modify or suspend the GKTech Loyalty Program or any aspect of it or at its election, to payout any Rewards, reset Spend Balances, at any time and without notice. Without limitation to the foregoing rights, GKTech reserved the right to transfer Members to such other loyalty program owned, operated, managed or administered by GKTech.
GKTech may, at any time and in its absolute discretion, require a Member to provide to GKTech proof of identification (in a form requested by GKTech) for GKTech to verify the authenticity of a Member’s membership and compliance with the Member Terms and Conditions. Failure to provide proof of identification may result in termination of a Member’s involvement in the GKTech Loyalty Program.
GKTech will not be liable for any tax liability incurred by a Member in connection with the GKTech Loyalty Program, including that incurred in the provision and/or utilisation of Rewards.
These Member Terms and Conditions are to be read in conjunction with any additional conditions associated with Rewards, including without limitation with the Website
Terms and Conditions and other relevant GKTech policies and or terms and conditions.
GKTech’s decision in relation to all matters arising in relation to the GKTech Loyalty Program is final and binding.
Reference to a ‘day’ in these Member Terms and Conditions shall mean a 24 hour period ending at 11.59pm AEDT;
Any failure or delay by GKTech in exercising its rights under these terms does not constitute a waiver of those rights. Any waiver by GKTech must be in writing and signed by an authorised officer of GKTech.
Nothing in these Member Terms & Conditions is intended to contravene any applicable law. To the extent that any provisions in these Member Terms and Conditions is invalid or unenforceable, it is to be read down so as to be valid and enforceable, and otherwise must be severed to the extent of any invalidity or unenforceability, without affecting the remaining provisions of these Member Terms & Conditions.
An individual becomes a Member as at the Join Date.
An individual is deemed to be a Member when they sign up online and or use their GKTech Loyalty points during a transaction and/or earn or redeem Rewards.
At any time, Members may only have one account to the GKTech Loyalty Program. Members may not transfer their account or Rewards to another person.
GKTech reserves the right to modify, refuse or terminate a Member’s account to the GKTech Loyalty Program without notice or reason and at its absolute discretion.
A Member may end their membership at any time by contacting GKTech’s Customer Service team via email at [email protected] or [email protected]
By joining the GKTech Loyalty Program, an individual consents to GKTech contacting them to provide them with consumer or marketing information and notifying them of Rewards or other products and special offers.
The GKTech Loyalty Program operates by attributing different Rewards (as nominated by GKTech from time to time) to the GKTech Loyalty Program.
When a Member completes a transaction the sub total amount, minus discounts, shipping and taxes of the Valid Purchase is added to their Points Balance on the day the transaction is made.
GKTech will endeavour to notify the Member via email when the Member is entitled to a Reward. If a member unsubscribes from GKTech Member Emails their Rewards balance will be viewable online only.
At its sole discretion, GKTech may update a Member account with a Reward as a consequence of a purchasing behaviour, incentive and/or promotional activities.
GKTech reserves the right to withdraw, cancel or vary the Rewards without notice and at any time for any reason whatsoever in its absolute discretion including without limitation Rewards awarded in error or Rewards earned fraudulently.
Rewards cannot be sold, transferred or assigned and are not redeemable for cash or any other like instruments, including (but not limited to) gift vouchers, gift cards, cheques and credit notes. Rewards do not represent legal tender in any country.
Rewards cannot be earned using other Rewards as part of the transaction.
If a Membership is terminated from the GKTech Loyalty Program, all outstanding and future Rewards will no longer be valid and will be rendered null and void.
When a Member returns a purchase in-store or via post, the net amount of the transaction will be deducted from the Member's Points and the Reward that was previously awarded will be adjusted or reversed.
If an online order is cancelled, GKTech may adjust or reverse Rewards that were previously awarded to a Member in that transaction.
Members can view their Rewards at any time by logging into their account online on the Website.
To redeem any applicable Reward when transacting online on the Website, a Member must ensure they are logged into a valid account.
Rewards cannot be redeemed in conjunction with any other offer unless otherwise indicated.
All Rewards have an expiry date listed with the Reward, at which point they will no longer be available for redemption. GKTech reserves the right to change the expiry date of any Reward at any time without notice.
GKTech will not be held responsible or liable if Rewards are not able to be redeemed for whatever reason but specifically, in the case of a Technical Issue including without limitation the failure of software or hardware.
Rewards can only be redeemed once.
GKTech reserves the right in its absolute discretion to exclude certain items and promotions from being redeemed by using Rewards.
Returns: If a customer wishes to return a purchase reasons other than that the goods are faulty or misdescribed:
Any Reward redeemed or utilised during the original purchase can be honoured for an exchange, otherwise it will be reversed;
Any Spend & Earn Reward that was earned from the original purchase and is still active will be reversed.
DISTRIBUTORS
We don't just take on anyone and we're looking to build long prosperous relationships that are beneficial to both parties.
As you've probably noticed from this website, we do sell directly to public and our prices we retail parts for are pretty damn low. We certainly don't have enough margin to cut prices in half, and as such can't offer ridiculously high discounts.
Our minimum requirement for any new distributors is a spend of $10,000+ annually with a first order of $3,000+. International distributors are approved on an application basis. If you feel as though you can meet the requirements or you've got something great to offer us, then download our application form and return it to us with a bunch of info that will make us weak at the knees.
NEW ZEALAND
Website: https://www.scarles.co.nz/
Contact: 0800 SCARLES
Address: 41 Patiki Road, Avondale, Auckland
Website: https://www.conceptparts.co.nz/
Contact: +64 27 298 0352 [email protected]
Address: New Zealand
JAPAN
Website: https://jp.gktech.com/
Contact: [email protected]
Address: Japan (Official GKTech Warehouse)
Website: https://www.caru.jp/
Contact: [email protected]
Address: tagami 2-153 Kanazawa-shi, Ishikawa-ken, Japan 920-1152
UK
Website:https://www.vipmotorsport.co.uk/
Contact: [email protected]
Address: Unit 11, Stanney Mill Ind Est, Dutton Green, Chester, CH2 4SA United Kingdom
USA/CANADA
Website: https://us.gktech.com/
Contact: [email protected]
Address: USA (Official GKTech Warehouse)
Website: https://www.iraceautosports.com/
Contact: [email protected]
Address: Brockville, Ontario, Canada
Website: https://www.conceptzperformance.com/
Contact: 602-283-3500
Address: 1515 W. Deer Valley Rd. Ste C106, Phoenix AZ 85027
Website: https://drifthq.com/
Contact: (239) 270-5116
Website: https://www.enjukuracing.com/
Contact: 352 241 8399
Address: 300 Hatteras Ave, Clermont, FL 34711
Get support
- Contact usIf you have any questions, drop us an email.